PCS members in the Universal Credit Service Centres in Wolverhampton and Walsall took two day strike (11-12 March 2019), in their campaign for more staff and improved working conditions.
Both sites reported strong support for the dispute, with the vast majority of members taking strike action. There were two separate picket lines at each site and up to 40 pickets in total, about 20 at each, during the course of the morning. Many ordinary members joined the picket lines, and they were supported by Full Time Officers and Fran Heathcote the DWP Group President and acting National President. Members in Walsall were also joined by Gill Ogilvie, the Labour Party Prospective Parliamentary Candidate for Walsall North.
The beleaguered service has faced severe under investment, staff shortages and criticism from claimants on how they are treated.
PCS General Secretary Mark Serwotka said: “The message from our members is clear – changes need to be made otherwise they will walkout for two consecutive days. The union has tried to negotiate for months but to no avail. Ministers have stuck their heads in the sand and our members are now sending them a very loud wakeup call.
“PCS members have not taken the decision to strike lightly but the fact is industrial relations have broken down because ministers seem intent on running this service into the ground while treating staff with utter contempt.”
274 staff were balloted for strike action at Wolverhampton and Walsall service centres with over 90 pc voting ‘YES.”
The 5 key demands from Universal Credit workers are:
- 5,000 new staff, permanency for our fixed term staff
- Limit the number of phone calls per case manager
- Limit the size of the national telephony hub; no to contact centres, yes to service centres.
- Improve consultation – no changes to our offices without union agreement.
- Quality-focused approach – no more management by statistics